What’s the onboarding process...what does a user need to get going?

Great timing on this one - we have implemented an end-to-end self-service onboarding for account owners AND individual users.

Platform
Oct 2025

The standard onboarding requirements are as follows:

Required information


Basic company information (required for Folio account AML]:

  • Legal name, trading name, Registration Number
  • Registered address
  • Business phone number
  • Industry
  • Number of staff
  • Date of last fiscal year end
  • Annual revenue

Identity data for all executives [also required for Folio account AML)]:

  • Persons with Signifcant Control
    • Name, job title, DOB, home address
    • ID verification
    • Address verification
  • Other Directors
    • Same detail as PSCs
    • A self-service workflow would be initiated for each Director

Bank account details [required for any payouts]:

  • Sort code
  • Account number

Optional (recommended) information

Org information

  • Teams: Any structure / teams within the company that you want to link to any logic or workflows
  • Projects: A name and short description of any internal (e.g. marketing) or external (e.g. Client X, Project Y)

Spend logic

  • Expense policy
  • Spend categories and allocation approach [can talk to accountants if that's okay]

Staff information [required for each employee user unless otherwise stated]

  • Name
  • DOB
  • Work email
  • Phone numbers (for Folio comms)
  • Home address
  • Team(s)
  • Job title (recommended)
  • Grade (recommended)
  • Office location (recommended)
  • Start date (recommended)
  • Manager / reports-to (recommended)
  • Any of the above not sourced from the HRMS would be captured via a self-service workflow initiated for each employee.

There is also a scenario were the business does not use the Folio Card (therefore requiring less upfront data) - but we are not interested in exploring this just yet.